Terms and Conditions

1. Services Provided
We offer practical, hands-on support to help you reclaim your time and space. Our services include, but are
not limited to:
• Problem-solving and to-do list clearance
• Home and workspace organisation and decluttering
• Removal of unwanted items via sale, donation, or responsible disposal
• General concierge and errand assistance
All services are tailored to your individual needs and agreed upon prior to commencement.
2. Booking & Deposit
A non-refundable deposit of 25% of the estimated total is required at the time of booking to secure your
session. Your time will not be reserved until the deposit has been received.
The remaining balance is due upon completion of the session unless alternative arrangements have been
agreed in writing prior to the booking date.
3. Rates & Charges
Hourly rate: $80.00 per person, per hour. Sessions involving more than one team member will be charged
per person accordingly.
Cartage costs: Where removal, transportation, or disposal of items is required, cartage costs will be quoted
in advance and added to your final invoice. These costs reflect actual vehicle, fuel, and/or disposal fees
incurred.
Minimum session: A minimum booking duration may apply and will be confirmed at the time of enquiry.
All prices are in New Zealand Dollars (NZD) unless otherwise stated.
4. Cancellation & Rescheduling Policy
We understand that circumstances change. However, as we reserve dedicated time for each client, the
following policy applies:
• Cancellations or rescheduling requests made at least 48 hours before the scheduled session will incur
no penalty, and any deposit paid may be transferred to a rescheduled booking.
• Cancellations made with less than 48 hours’ notice will result in forfeiture of the 25% deposit.
• Cancellations on the day of the session, or failure to be present at the agreed time, may result in a
cancellation fee equivalent to 50% of the estimated session cost.
All cancellations must be communicated via phone or email. Cancellation time is measured from when we
acknowledge receipt of your notification.
5. Client Responsibilities
To ensure sessions run smoothly, clients agree to:
• Be present or ensure an authorised representative is available during the session.
• Clearly communicate priorities and any items or areas that are off-limits before work begins.
• Provide safe and reasonable access to the areas requiring attention.
• Confirm approval before any items are removed from the premises for sale, donation, or disposal.
6. LiabilityWe take the utmost care with your belongings and property. However, we accept no liability for pre-existing
damage, wear and tear, or items of undisclosed sentimental or monetary value. We recommend that valuable
or fragile items are identified to us prior to the session.
Our liability is limited to the value of the session fee paid. We are not responsible for decisions made
regarding items disposed of, donated, or sold at the client’s direction.
7. Privacy
We respect your privacy. Any personal information collected in connection with your booking is used solely for
the purpose of delivering our services and will not be shared with third parties without your consent, except
where required by law.
8. Agreement to These Terms
By confirming a booking and paying a deposit, you acknowledge that you have read, understood, and agree
to these Terms & Conditions in full.
These terms may be updated from time to time. The version in effect at the time of your booking will apply.